
This is our help center
If you need help with any N26 product or service here in Brazil, this page will guide you.
Who may I call?
If you have any problems with N26 Account, Spaces, N26 Card, Pix or access to the app, please contact us by email at help@n26brasil.com. If it is an emergency, call 0800 326 0126.
Any questions? Take a look at these FAQs
Some frequently asked questions
Is the N26 account free?
How to use Spaces
Are Spaces sub-accounts?
The money grows overnight on the N26 account?
Do I pay taxes in Spaces?
How can I have the 200% of CDI?
Does the N Way have minimum and maximum values to be applied?
My money is safe with N26?
Is the N26 account multi-currency? Do you have a connection to the N26 Europe?
FAQ about N26 account
How to open a N26 Brasil account?
I don't live in Brazil, can I open an N26 account?
I have N26 in Europe. Can I transfer my account to Brazil?
Can I have an account at N26 Brazil and Europe at the same time?
Is the N26 account multi-currency? Do you have a connection to the N26 Europe?
Does the money in the N26 account yield?
Can I transfer via Pix?
Does N26 have a physical branch I can go to?
My money is safe with N26?
Pix FAQ
What is Pix?
What can I do with Pix?
Can I make transfers using Pix keys?
Will I be notified when I receive a Pix?
Can I schedule Pix transactions?
Do I need to have the money in my account when I schedule a Pix?
How many Pix keys can I register on my account?
Can I register more than one CPF as key?
What is Pix Key Portability?
How long does the porting process for a Pix key take?
What is a Pix Key Claim?
How long does the process of claiming a Pix key take?
How does the Pix return process work?
What are trusted contacts?
I registered trusted contacts, but I still haven't been able to make the Pix transfer over the limit. What happened?
How do I manage my Pix limits?
What are Pix's day and night limits?
What is the default night cap for Pix?
What is the default daytime cap for Pix?
If I want to lower my Pix limits, do I have to wait between 24 and 48 hours?
Is there a fee for using Pix?
I have identified a suspicious Pix transaction, what should I do?
What is the Pix Special Return Mechanism (MED)?
Can I confirm the data of the person I am making a Pix for?
Can I make TED or DOC for my N26 account?
FAQ about N26 cards
Does the N26 card have credit and debit functions?
What is the account card?
Is the virtual N26 card a digital card?
How to use virtual cards?
Can I enroll an account card in recurring payments and subscriptions?
Do I get benefit points using N26?
Spaces FAQ
Are Spaces sub-accounts?
How many spaces can I have?
How to use Spaces
O dinheiro no Spaces está seguro?
Do Spaces have Overnight yield?
Do I pay taxes in Spaces?
Frequently asked questions about the N Way
What's the N Way?
How can I have the 200% of CDI?
Are the virtual cards valid for the N Way?
With the N Way, do I have automatic and daily income on Spaces?
At what kind of investment is the money applied?
Does it have fees and income tax?
When is a new yield % valid?
Does the N Way have minimum and maximum values to be applied?
Where can I check terms and conditions of Modo N?
N Mode Livelo FAQ
What is Modo N with Livelo?
Are spending on virtual cards valid for Mode N with Livelo?
How do I know how much Modo N I have with Livelo?
O Modo N com Livelo também é diário e automático no Spaces?
How do I choose to change my traditional Modo N for Modo N with Livelo?
Do you have fees and taxes on Mode N?
Coffe with fincare FAQ
What is Coffee with fincare?
Is this financial advice free?
What is Serafin?
What do I need to know before Coffee with fincare?
Need more help? Try our Ombusdman
Our Ombusdman service is for those who have already been assisted by our team, but still need to solve something. Contact us by email ouvidoria@n26brasil.com or by phone 0800 887 0869 (monday to friday, from 10:00 to 12:00 and from 14:00 to 16:00 BRT).